This course is designed to teach skills in understanding and building emotional competence and communication. It demonstrates in real life examples what emotional competence and effective communication should be.

Emotional Intelligence

This module is designed to teach skills in understanding and building emotional competence. It demonstrates in real life examples what emotional competence should be. This high impact module will teach the following: 

1. What are emotions?
2. What is emotional intelligence?
3. What is emotional awareness?
4. Building empathy
5. What is emotional literacy?
6. Techniques to build greater self awareness
7. How to help others feel respected
8. Knowing what your emotional needs are.
9. Building good decision making skills
10. Respecting the beliefs of others
11. Learning to forgive and move on
12. Learning the warning signs of impending conflict

Communication

This module tackles the communication. On completion the individual will have a greater understanding of the following:

1. What is communication?
2. Negative communication
3. Positive communication skills
4. The power of body language
5. Respectful expression of feelings
6. Techniques to defuse a conflict
7. Tools to say no and still be respected
8. Techniques to praise and motivate others
9. Use rephrasing, active listening and passive listening
10. Letting go of control
11. Rules of engaging in conflict
12. Communication styles—aggressive, passive and passive aggressive
13. What is assertiveness?