This course is designed to teach skills in understanding and building emotional competence, communication, stress management, and conflict resolution skills. Includes 'Resiliency' and 'Negotiation' Bonus Sections

Emotional Intelligence

This module is designed to teach skills in understanding and building emotional competence. It demonstrates in real life examples what emotional competence should be. This high impact module will teach the following: 

1. What are emotions?
2. What is emotional intelligence?
3. What is emotional awareness?
4. Building empathy
5. What is emotional literacy?
6. Techniques to build greater self awareness
7. How to help others feel respected
8. Knowing what your emotional needs are.
9. Building good decision making skills
10. Respecting the beliefs of others
11. Learning to forgive and move on
12. Learning the warning signs of impending conflict

Communication

This module tackles the communication. On completion the individual will have a greater understanding of the following:

1. What is communication?
2. Negative communication
3. Positive communication skills
4. The power of body language
5. Respectful expression of feelings
6. Techniques to defuse a conflict
7. Tools to say no and still be respected
8. Techniques to praise and motivate others
9. Use rephrasing, active listening and passive listening
10. Letting go of control
11. Rules of engaging in conflict
12. Communication styles—aggressive, passive and passive aggressive
13. What is assertiveness?

Stress Management

This module is focused on managing stress and resiliency. Both of these subjects are necessary in any conversation on anger and conflict management. Stress tends to be numbing and often leads to conditions that promote conflict. In the same manner individuals who are unable to deal with change make themselves vulnerable to conflict. The following is a summary of what is taught in this module:

1. What is stress?
2. Why manage stress
3. What are your stressors?
4. It is our thinking that causes stress—not the event
5. What is negative self talk
6. How stress can numb the emotions
7. How exercise relieves stress—creates a small exercise table
8. Nutrition and stress management
9. Making time for play
10. Deep breathing and meditation
11. Time management techniques

Bonus Section: Resiliency and the motivation to change

1. What is resiliency?
2. How does resiliency relate to conflict management?
3. Building resiliency
4. Why others fail to change—how you will succeed
5. What to do when you get discouraged
6. Enrolling friends and family to improve motivation

Conflict Styles

This module takes a look at conflict styles and negotiation. Many individuals are not aware of how they deal with conflict. This module takes a look at your conflict style and how it can be improved. The module concludes with building techniques in negotiation.

1. What are conflict Styles?
2. What is your conflict style?
3. Techniques to improve your conflict style

Bonus Section: Negotiation

1. What is negotiation?
2. Creating win-win
3. Negotiation with your spouse
4. Negotiating at work
5. Negotiation for daily life—staying calm